General information
You can click on the + Register button at the top left of the website and then fill in the information required. You can decide in advance whether you want to register as a seller or a buyer. You will then be forwarded step by step.
Have you filled in all the mandatory fields and entered your email address correctly?
Please also check the spam folder in your e-mail account. If you still can't find an e-mail from us there, please contact us directly.
Did you fill in all mandatory fields correctly? Check your entries. You will receive a confirmation e-mail. Afterwards, confirm your e-mail address in order to be able to use all the functions on the website. To be on the safe side, also check your spam folder.
After you have registered, you will receive an email to verify your email address. If this is not the case, please check the email address provided or look in your spam folder. The verification email is valid for 9 hours.
Immediately after registering, you will receive a welcome e-mail to the e-mail address you entered. You must confirm this e-mail, otherwise you will not be able to log in. As soon as the e-mail address has been verified, you can log in.
If you forget your password, you can reset it. To do so, click on "Forgotten password" on the login page. We will then send you a link which allows you to reset your password. Please note that the link can only be used for 1 hour.
You can edit your works for sale in the dashboard at the top left. To do so, click on My Profile Page, then on Create Portfolio. Provide all the important information. Please note that the more information you give beforehand, the greater the buyer's interest will be.
You can't find the right specifications to describe / determine your art optimally? In this case, please feel free to contact us. Our team will try to help you as best as possible with the specification of your artwork.
To register, click on the Newsletter registration field at the bottom of the website. After that, you only have to fill in your e-mail address, surname and first name. You can unsubscribe from the newsletter at any time.
In order to use all functions of art24.world optimally, we recommend the most popular browsers such as Google Chrome, Microsoft Edge, Mozilla Firefox or Safari. These are regularly updated and offer fast and secure surfing on our website.
You will receive messages from sellers and buyers and can thus ask questions directly. As soon as you receive a new message, you will be informed by e-mail. You will also see the message in your account.
Are you having technical problems with the website? Always make sure your internet connection is secure and stable as a first step. Most technical errors on Art24.World only occur temporarily and can be resolved by deleting the cookies and clearing the cache. Please close the browser and delete both cookies and cache. Then restart the browser. Should the problem still not be solved, please feel free to contact us.
The results of the search subscriptions are always sent at 08:00 (CET).
Artist
As an artist, you can purchase subscription slots. Click on your name at the top left, then on the tab "My products and subscriptions". You can now select the offer that suits you best. Have not yet found an offer that suits you? Give us a call and we'll help you find the package that's best for you.
To see how many free remaining contingents you still have, go to your profile and click on the tab "My account". The subscription can be increased by further contingents at any time. We will be happy to advise you on this.
You can receive messages from interested persons and potential buyers and get in touch with them directly. As soon as you have received a message, you will be informed by e-mail. You will also see the messages in your account.
Delivery and shipment are agreed exclusively between the buyer and the seller.
Seller
As a seller, you can purchase subscription slots. Click on your name at the top left, then on the tab "My products and subscriptions". You can now select the offer that suits you best. Haven't yet found a suitable offer? Give us a call and we'll help you find the package that's best for you.
You can receive messages from buyers and get in touch with them directly. As soon as you receive a new message, you will be informed by e-mail. You will also see the messages in your account.
To do so, go to your profile. Click on the "My account" button to view the remaining contingents available to you. The subscription can be increased by further contingents at any time. We are happy to advise you on this.
Delivery and shipment are agreed exclusively between the buyer and the seller.
Visitors and buyers
Under the tab "Art" you can see the art objects that are for sale. You can click on the pictures where you will see the corresponding information. On the right side you can use the search function and also choose between different filter functions and save these settings.
Under the tab titled Artists you will find all the information about the artist. You can see the artist's name, place of origin, the artist's style and a description. You can also see the portfolio and art for sale. You can contact the artists directly via the message function.
Use the white search field to find artworks or artists. All results are displayed here and marked in the individual categories. If you do not succeed with your search, please contact us.
Delivery and shipment are agreed exclusively between the buyer and the seller.
To do this, click on the profile tab at the top left. Next, you can click on Search Subscription and select the information that is relevant for your search. Search subscriptions are sent to you by e-mail at the desired interval. You can cancel your search subscription at any time.
If you still have questions, please contact us by e-mail or telephone. Our consultations and recommendations are free of charge! We want to bring artists and collectors together and in doing so give art a platform. Please feel free to contact us by e-mail (hello@art24.world) with any questions you may have.
Our customer service is available from Monday to Friday during office hours. You can also reach us by e-mail.
